Shipping Policy
General Information
Orders are usually processed and shipped within 48 hours of receipt of your payment, or same day if your order is placed before 2:30 PM CST. Processing and delivery times on ground and/or expedited shipments are not guaranteed.
Shipping costs, included expedited shipping, are calculated during checkout based on your ship-to address, with the exception of shipments that require freight delivery.
2020 Holiday Shipping
With more customers choosing to shop online this year, we anticipate longer shipping times than usual during the holiday season. Our team and our shipping partners are working harder than ever to make sure you receive your packages in time for the holidays, so don’t delay! Place your orders as soon as possible.
Explanation of Shipping Terms
In Stock - Ready to Ship: Orders placed by 2:30PM CST on business days will ship that same day from our warehouse in Germantown, WI. Please note that orders placed after that time, or not on a business day, will ship on the following business day. All orders will ship within 48 business hours from various vendors with multiple locations throughout the US, with lead times indicated directly on the product page.
Free Shipping: Most Black Widow items are eligible for Free Shipping and deliver via FedEx ground transportation. See our Location-Based Shipping Restrictions for territory exemptions below. See Large Item Shipping and Handling for items that are not eligible for Free Shipping below
Shipping Upcharge: Large or heavy items that are crated or require a liftgate must be shipped by a freight carrier and are exempt from receiving Free Shipping. Once these items are placed in your cart, a shipping note is attached that explains the shipping process for these items. A shipping specialist will reach out once the order has been placed to discuss freight shipping options.
Location-Based Shipping Restrictions
Alaska, Hawaii, and other US territories are exempt from free shipping offers at this time. Please call us for a shipping quote to AK or HI.
PO Box, APO, AFO, FPO, DPO and AFP shipping addresses cannot be fulfilled at this time as we must have a physical address that can be reached by FedEx.
International orders cannot be placed at this time.
Expedited Shipping
To receive your item sooner, please select an expedited shipping option when you check out or call us at (800)-224-4996 Mon-Thurs 7am-7pm, Fri 7am-5:30pm, for an expedited shipping quote.
Orders that are not received by the guaranteed shipment day qualify for refunded shipping charges; this does not include delays caused by circumstances beyond our control, such as natural disasters, inclement weather, etc.
Weekends, holidays and orders placed after 2:30 CST must be factored in when calculating your expedited shipping options.