Shipping Policy

General Information

Orders are usually processed and shipped within 48 hours of receipt of your payment, or same day if your order is placed before 2:30 PM CST. Processing and delivery times on ground and/or expedited shipments are not guaranteed.

Shipping costs, included expedited shipping, are calculated during checkout based on your ship-to address, with the exception of shipments that require freight delivery.

2020 Holiday Shipping

Please place orders by December 14th to ensure on-time delivery by December 25th.

With more customers choosing to shop online this year, we anticipate longer shipping times than usual during the holiday season. Our team and our shipping partners are working harder than ever to make sure you receive your packages in time for the holidays, so don’t delay! Place your orders as soon as possible.

Explanation of Shipping Terms

In Stock - Ready to Ship: Orders placed by 2:30PM CST on business days will ship that same day from our warehouse in Germantown, WI. Please note that orders placed after that time, or not on a business day, will ship on the following business day. All orders will ship within 48 business hours from various vendors with multiple locations throughout the US, with lead times indicated directly on the product page.

Free Shipping: Most Black Widow items are eligible for Free Shipping and deliver via FedEx ground transportation. See our Location-Based Shipping Restrictions for territory exemptions below. See Large Item Shipping and Handling for items that are not eligible for Free Shipping below

Shipping Upcharge: Large or heavy items that are crated or require a liftgate must be shipped by a freight carrier and are exempt from receiving Free Shipping. Once these items are placed in your cart, a shipping note is attached that explains the shipping process for these items. A shipping specialist will reach out once the order has been placed to discuss freight shipping options.

Please note that items with longer lead times will be called out on their product pages. Call us for details, or with any questions.

Location-Based Shipping Restrictions

Alaska, Hawaii, and other US territories are exempt from free shipping offers at this time. Please call us for a shipping quote to AK or HI.

PO Box, APO, AFO, FPO, DPO and AFP shipping addresses cannot be fulfilled at this time as we must have a physical address that can be reached by FedEx.

International orders cannot be placed at this time.

Expedited Shipping

To receive your item sooner, please select an expedited shipping option when you check out or call us at (800)-224-4996 Mon-Thurs 7am-7pm, Fri 7am-5:30pm, for an expedited shipping quote.

Orders that are not received by the guaranteed shipment day qualify for refunded shipping charges; this does not include delays caused by circumstances beyond our control, such as natural disasters, inclement weather, etc.

Weekends, holidays and orders placed after 2:30 CST must be factored in when calculating your expedited shipping options.

Domestic Estimated Arrival Times

The following times are estimated based on orders placed before 2:30 pm CST and only apply to the continental United States.

Next Day

1 Business day

2nd Day

2 Business days

3rd Day

3 Business days

Freight

5-10 business days
(residential freight shipments must schedule a delivery time)

Standard Ground Delivery

See Map

Freight Delivery

Large and heavy items are shipped using a common carrier freight truck. Our shipping specialists will contact you when your order is placed to discuss your freight quote.

When scheduling your delivery

You must provide a valid phone number so the delivery company can reach you.
If you cannot be reached for your delivery, the delivery company will charge additional storage fees or return the shipment.
If the shipment is returned due to non-receipt, you will be charged additional shipping fees and it will result in the delayed arrival of your shipment.
Freight orders cannot be expedited.
If you cannot be reached for your delivery, Freight deliveries require access to a loading dock, unloading equipment or capable persons to unload the shipment from or truck. If that is not possible, a lift gate service can be added for an additional fee.

When receiving your delivery

Inspect it immediately for damage and to make sure all items are present.
Note all damage and/or missing items on the receipt before signing and accepting the delivery.
If you are unable to inspect your shipment when it is delivered, write “DAMAGED” on the receipt before signing as the freight company receives no penalties unless a claim is submitted.
Sign the receipt and make sure you receive a copy for your records.
Call our customer service representatives immediately to report any damage or missing items so they can start the claim process for damaged goods, or track down your missing items at the freight terminal.
If missing items are not found, the claim process will pay for replacement products.

Please note that Black Widow cannot be held liable for damaged or missing items that are not noted on the delivery receipt