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General Information

Black Widow has a standard 30-day return policy on most items. Some items are not returnable. All returned items must be shipped in their original package and should be clean, unused and undamaged.

Please follow the instructions below to receive a Return Authorization Number and prepaid return shipping label.

Please note that the original shipping cost for all returning items is non-refundable. There is a 15% return processing fee for all returns. The processing fee for returned items that ship by freight will include a freight shipping cost deduction.

Our Black Widow customer service representatives are available for any questions you have. Please call us for prompt answers to any questions.

Return Instructions

Contact Customer Service during business hours within 30 days of receiving the product; we will talk to you about your return, issue you a Return Authorization Number and email you a prepaid return label.

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By phone(800)-224-4996
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By Online form to request a return authorization; please note that we may request photos before a return will be authorized.

Ship the item back to us using the prepaid return label; make sure it is packed securely to prevent damage during return shipping.

Wait for your account to be credited within 5 business days after we receive your item and inspect it. You will be issued a refund for the purchase price minus the processing fee.

Warranty Claims

If you receive a faulty or damaged item, or are having problems with a purchased item, please contact us by calling (888) 651-3431 and our customer service staff will guide you through the process of returning it for a refund.

Customer Service Hours

 All times CST
Monday - Thursday
7:30 - 5:30
Friday
7:30 - 4:30
Saturday - Sunday
Closed